100 Questions to Congratulations or Consultation

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Name
PEOPLE
N/A (0)Strongly Disagree (1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
1. Are your hourly wage rates based on a Desired Community Position (DCP) of the 75% percentile?
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2. Are your management salaries based on a DCP of the 75% percentile?
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3. Are your employee turnover rates at an appropriate level for success?
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4. Is employee turnover managed as a KPI?
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5. Does management have a bonus objective based on employee retention?
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6. Do you manage salary and wage rates based on minimum, midpoint, and maximum criteria?
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7. Do you have job descriptions for all positions?
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8. Do you administer performance appraisals on an annual or semi-annual basis?
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9. Does your performance appraisal process include salary reviews?
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10. Do you have a Human Resource plan that includes an annual or semi-annual assessment and skills development?
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11. Are individual managers evaluated on a “Promotable, Keep or Other” standard in terms of leadership development?
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12. Do individual managers have access to management development plans that identify areas for improvement with suggestive courses that must be completed over a six-month period?
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13. Are employee attitude surveys conducted with organizational feedback in the criteria?
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14. Does your top HR executive sit in on all business-oriented committees?
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15. Is employee diversity a top area of concern?
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16. Do women and minorities hold positions in management consistent with the demographics of the Designated Market Areas (DMAs) where the organization does business?
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17. Can you discuss a “closed-loop” approach to HR to show that your organization has adequate processes in place for recruiting, interviewing, selection, on-boarding, training, development, promotion, and termination?
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18. Is the HR executive’s bonus based on the performance of Operations?
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Strongly Disagree (1)
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19. Do you have a sexual harassment policy?
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20. Do you have an anti-discrimination policy?
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21. Is People Development a criterion for management bonuses?
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22. Are health and safety procedures in place?
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23. Does your organization have a tuition reimbursement program?
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24. Does your organization have a profit-sharing program for employees?
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25. Does your organization conduct exit interviews?
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26. Does your organization have a competitive benefits plan for employees?
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27. Does your organization have a Paid Time Off policy for employees?
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28. Have you developed a social impact metric key performance indicator (KPI) for your company?
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29. Have you developed an environmental impact metric for your company?
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30. Have you defined a practical plan for collecting the data necessary to report on impact KPIs?
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CUSTOMER SERVICE
N/A (0)Strongly Disagree (1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
31. Does your organization have processes where you develop knowledge to get to know your customers?
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32. Does your organization have a process in place, such as in part of an employee training program, to ensure high levels of customer satisfaction?
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33. Is your Customer Service process defined, measured, analyzed, improved, and controlled?
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34. Is your customer satisfaction approach designed to exceed expectations of customers by attending to details?
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35. Has your organization developed an environment known for exceeding customers’ expectations?
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36. Does the organization have a customer satisfaction KPI?
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37. Is management incentivized based on customer satisfaction KPI?
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38. Do you have a customer satisfaction committee that meets on a regular basis to discuss how your company can provide a higher level of customer satisfaction?
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39. Are a few of your customers invited to participate in your customer satisfaction committee meetings?
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40. Are you satisfied with your level of customer retention?
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41. Does your organization market your customer satisfaction results in your advertisements?
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REVENUE GENERATION
N/A (0)Strongly Disagree (1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
42. Do your track your marketing activities to determine the effectiveness of each approach?
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43. Do you have a marketing plan that includes allocated dollars that are tracked and monitored?
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44. Does Operations have direct input to your marketing plans?
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45. Does Operations have a challenge process to planned marketing plans?
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46. Does Finance have a process to challenge marketing plans?
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47. Are marketing plans based on growth goals and objectives?
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48. Are marketing plans based on profitability?
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49. Are marketing plans based on product mix?
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50. Are “Devil’s Advocate” teams established to challenge marketing plans?
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51. Are post-mortem reviews conducted to evaluate the results of your marketing tactics?
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52. Do social media tactics make up the principal amount of your marketing budget?
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53. Do you use advertising/PR companies to augment your marketing plans?
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54. Do you evaluate your advertising or PR companies based on a post-buy analysis?
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55. Are advertising/PR companies challenged on their profit goals on work completed for your organization?
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56. Is your marketing department challenged to meet Year over Year (YoY) goals each year?
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57. Is marketing innovation a reasonable target for the marketing department?
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58. Can you list a recent marketing innovation implemented via marketing?
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59. Do you track Return on Marketing Investment (ROMI) as a KPI?
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60. Is Results to Plan a criterion for the marketing executive’s bonus?
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Strongly Agree (5)
61. Is your website properly placed from a Search Engine Optimization (SEO) standpoint?
N/A (0)
Strongly Disagree (1)
Disagree (2)
Neutral (3)
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Strongly Agree (5)
62. Do you have an allocated PR budget?
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63. Do your marketing plans represent the diversity approach needed to be successful in today’s business environment?
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64. Does Marketing allocate marketing budgets based on a 5% or more revenue increase?
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EARNINGS BEFORE INTEREST TAX DEPRECIATION AMORTIZATION (EBITDA)/PROFITABILITY
N/A (0)Strongly Disagree (1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
65. Does your organization use profit building teams represented by a cross-section of employees from various departments?
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66. Is your organization familiar with Questions Brainstorming (QB) as a problem-solving tool to be used in the place of traditional brainstorming?
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67. Does management take part in financial reviews monthly and devise action plans for results improvement?
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68. Do Marketing and HR participate in monthly financial review meetings?
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69. Are Labor Management Systems (LMS) in place and tracked, monitored and followed-up on?
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70. Is overhead tracked and monitored?
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71. Are cost of goods sold percentage (COGS%) and cost of sales percentage (COS%) benchmarks in place and monitored?
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72. Are cost of labor percentages (COL%) and COS% used as KPIs?
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73. Are product cost analyses conducted on a regular basis?
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74. Are vendors evaluated for cost comparison on a regular basis?
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75. Are annual budgets developed and executed against?
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76. Are management performance reviews based on actual vs budget results?
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77. Does each manager have a chance to stand and deliver financial results monthly?
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78. Are new stores evaluated against planned results and executives held accountable?
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79. Are specific criteria used to project revenue targets on new stores based on “comparable and incremental” benchmarks?
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80. Is management presented with bonus awards based on new store, new location, or new building actual results after the fact?
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81. Is each line item on a Profit and Loss (P&L) statement reviewed and evaluated monthly to look for potential cost savings?
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82. Does each manager understand how to achieve the target level of profitability?
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83. Are employee benefits evaluated on a regular basis?
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84. Are strategic cost reduction exercises conducted annually?
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85. Are your prices reviewed on a regular basis to determine appropriateness?
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86. Is there team involvement when making price increase recommendations?
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87. Are management bonuses based on financial results?
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88. Are financial audits conducted throughout the organization?
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89. Would you describe your organization as a well-managed and financially controlled organization?
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90. Do you know your most profitable product or service?
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TECHNOLOGY
N/A (0)Strongly Disagree (1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
91. Does your organization have an IT manager/department?
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92. Does your organization use Human Resources Information System (HRIS) software?
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93. Are point of sales (POS) devices and reports actively used by management?
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94. Are IT systems regularly reviewed for opportunities to improve existing technology?
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95. Are company computers regularly reviewed and monitored to protect data from unauthorized access and bar other internal and external security threats?
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96. Are proper disaster recovery procedures in place?
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97. Is effective computer training regarding email, password protection and risk management skills in place?
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98. Does your organization maintain its own website?
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99. Does your organization maintain its own social media pages?
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100. Does your organization have a policy regarding the use of company computers?
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